Eye Tests & Eye Health
How often should I have an eye test?
We recommend an eye test every two years, or annually if you're under 16, over 70, have diabetes, or a family history of glaucoma. NHS-eligible patients may be entitled to free exams.
How long does an eye test take?
A standard eye examination takes 20 to 30 minutes, but may take longer if additional tests are needed.
Are your eye tests NHS funded?
Yes, we offer NHS-funded eye exams for eligible groups. You can check your eligibility or call us for assistance.
What should I bring to my appointment?
Please bring any current glasses or contact lenses, your NHS number (if applicable), and a list of any medications you take.
Glasses & Frames
Can I bring in my own frames to be reglazed?
Yes! We offer a reglazing service for most frames. Bring them in, and we'll assess if they're suitable for new lenses.
Do you offer designer frames?
Yes, we stock a wide range of designer, boutique, and budget-friendly frames.
What is the warranty on your glasses?
All our frames come with a 12-month manufacturer warranty, and our lenses are covered against coating defects for 6 months.
How long does it take to get my glasses?
Most glasses are ready within 3-7 working days, but express options are available.
Contact Lenses
Do I need a separate prescription for contact lenses?
Yes, contact lens prescriptions differ from glasses. We provide specialist fittings and aftercare to ensure comfort and safety.
I've never worn lenses before-can I try them?
Absolutely. We offer free contact lens trials and training on how to insert, remove, and care for them.
Can I order contact lenses online through your site?
Yes. Existing patients can reorder via our secure portal. New users will need a valid contact lens prescription.
Online Orders & Delivery
Can I buy glasses or lenses online?
Yes, you can browse and purchase prescription and non-prescription eyewear online.
How do I submit my prescription?
You can upload a photo, enter your prescription manually, or we can retrieve it if you're a current patient.
How long does delivery take?
Delivery typically takes 3-7 working days. Express options are available at checkout.
Can I track my order?
Yes, once your order is dispatched, you'll receive a tracking link via email or SMS.
Returns & Exchanges
What is your return policy?
We offer a 14-day returns policy for non-prescription items and a 30-day satisfaction guarantee on prescription glasses.
My glasses don't feel right-what can I do?
If your glasses feel uncomfortable or your vision isn't clear, visit us or contact us immediately. We'll make any necessary adjustments free of charge.
Can I return contact lenses?
Contact lenses can be returned if unopened, sealed, and within 30 days of purchase.
Clinics & Specialist Services
Do you offer dry eye treatments?
Yes. We offer a full Dry Eye Clinic, including diagnosis, personalised treatment plans, and subscription-based product packages.
What other specialist clinics do you offer?
We offer: Myopia Control for Children, Glaucoma Screening, Diabetic Eye Checks, Cupping, Therapy, and Colorimetry.
Do you offer children's eye care?
Yes, we have child-friendly optometrists, and we offer NHS exams, free kids' glasses, and myopia control options.
Payments & Insurance
Do you accept NHS vouchers?
es, we accept NHS optical vouchers towards the cost of glasses or contact lenses.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Klarna, and PayPal.
Do you accept optical insurance?
Yes, we accept major optical insurance plans. Please contact us for assistance in claiming.
General Questions
Where are you located?
We have two branches: Manor Park (E12 5AQ) and Woodford Bridge (IG8 8AJ).
Do I need an appointment to visit?
Walk-ins are welcome, but appointments are recommended to avoid waiting.
Can I sign up for offers and updates?
Yes! Join our monthly newsletter for exclusive discounts, eye care tips, and early access to sales.
How do I contact you?
You can reach us by phone, WhatsApp, email, or use the Chatbot on our website.